Privacy Policy

We collect information you provide directly to us, including: - **Account Information**: When you create an account, we collect your name, email address, phone number, company name, and password. - **Customer Data**: Information about your customers that you input into Skimlog, including names, addresses, contact information, and pool details. - **Service Data**: Chemical readings, service notes, photos, and other information you log during pool service visits. - **Payment Information**: When you subscribe to a paid plan, we collect billing information through our secure payment processor (Stripe). We do not store your full credit card number on our servers. - **Usage Data**: Information about how you use Skimlog, including features accessed, pages viewed, and actions taken within the app. - **Device Information**: Information about the device you use to access Skimlog, including device type, operating system, browser type, and IP address.

We use the information we collect to: - Provide, maintain, and improve Skimlog's services - Process transactions and send related information - Send you technical notices, updates, security alerts, and support messages - Respond to your comments, questions, and customer service requests - Communicate with you about products, services, offers, and events - Monitor and analyze trends, usage, and activities in connection with our services - Detect, investigate, and prevent fraudulent transactions and other illegal activities - Personalize and improve your experience with Skimlog - Generate route optimizations and service recommendations

We do not sell your personal information. We may share your information in the following circumstances: - **Service Providers**: We share information with third-party vendors who perform services on our behalf, such as payment processing (Stripe), email delivery, and cloud hosting (AWS). - **Business Transfers**: If Skimlog is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. - **Legal Requirements**: We may disclose information if required to do so by law or in response to valid requests by public authorities. - **Protection of Rights**: We may disclose information when we believe it is necessary to protect the rights, property, or safety of Skimlog, our users, or others. - **With Your Consent**: We may share information with your consent or at your direction.

We take the security of your data seriously and implement appropriate technical and organizational measures to protect it: - **Encryption**: All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. - **Infrastructure**: Our services are hosted on Amazon Web Services (AWS) with SOC 2 Type II compliance. - **Access Controls**: We implement strict access controls and authentication requirements for our team members. - **Regular Audits**: We conduct regular security assessments and penetration testing. - **Backups**: Your data is automatically backed up daily and stored in geographically redundant locations. While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

We retain your information for as long as your account is active or as needed to provide you services. If you close your account, we will delete or anonymize your information within 90 days, except where we are required to retain it for legal, accounting, or regulatory purposes. You can request a copy of your data or request deletion at any time by contacting us at privacy@skimlog.app.

Depending on your location, you may have certain rights regarding your personal information: - **Access**: You can request a copy of the personal information we hold about you. - **Correction**: You can update or correct inaccurate information in your account settings. - **Deletion**: You can request that we delete your personal information. - **Portability**: You can request a copy of your data in a machine-readable format. - **Opt-Out**: You can opt out of marketing communications at any time by clicking "unsubscribe" in any email. - **Do Not Track**: Our services do not currently respond to "Do Not Track" signals. To exercise these rights, please contact us at privacy@skimlog.app.

We use cookies and similar tracking technologies to: - Keep you logged in to your account - Remember your preferences and settings - Understand how you use our services - Measure the effectiveness of our marketing campaigns You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of Skimlog. We use analytics services (such as Google Analytics) to help us understand usage patterns. These services may collect information about your use of our website and other websites.

Skimlog integrates with third-party services that have their own privacy policies: - **Stripe**: Payment processing - https://stripe.com/privacy - **Amazon Web Services**: Cloud hosting - https://aws.amazon.com/privacy - **Google Maps**: Route optimization - https://policies.google.com/privacy - **SendGrid**: Email delivery - https://sendgrid.com/policies/privacy We encourage you to review the privacy policies of any third-party services you connect to Skimlog.

Skimlog is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information promptly.

Skimlog is based in the United States. If you access our services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website prior to the change becoming effective. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have any questions about this Privacy Policy or our data practices, please contact us: **Email**: privacy@skimlog.app **Mail**: Skimlog, Inc. Attn: Privacy Team Tampa, FL 33601 United States For support-related inquiries, please visit our Help Center at skimlog.app/support.